We’re available by phone, text, and chat every day, 9 a.m.–6 pm. ET.
What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to click the "send us a message" button in the bottom-right corner of the screen.
What’s the status of my order?
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at firstname.lastname@example.org.
Interested in wholesale orders?
We are happy to supply our products to yoga instructors and studios. Send an email to email@example.com and we’ll hook you up with a special rate.
Shipping, Returns and Exchanges
How much is shipping?
We offer varying rates, depending on the size and quantity of your order. Rates begin at $6.99 for standard shipping.
When can I expect my order?
Orders usually arrive in 4-8 business. If you want it faster, we offer 2 day shipping.
Where do you ship?
We will ship are products to you wherever you are around the world. International shipping is extra and you can calculate the cost during checkout.
What is your return policy?
Our products have a 100% Happiness Guarantee. If you don’t love our products by day 30, you can return them for free, even if you sweated all over them.
How do I make a return or exchange?
It’s simple: Just email us at firstname.lastname@example.org so we can get started on the free return or exchange process. We’d love to hear your feedback too.
Where does the cork come from?
Our cork is harvested from cork forests in Portugal where 55% of the world’s cork comes from.
What’s with the name?
42 is the number of bird species in the cork forests according to http://100percentcork.org/. We also just love birds.
What’s your favorite bird joke?
Q: What happened when the owl lost his voice?
A: He didn't give a hoot!
How can I be a part of 42 Birds?
If you’re passionate about what we’re doing, please join our collective (link) or participate in our ambassador program (link). You can also participate in our recycle program (link). Thanks!
How do I clean my cork yoga mat?
Because cork is anti-microbial and anti-static, it does not need any chemical sprays. For general cleaning we recommend using the a natural cleaner once a week or so depending on use to keep it fresh.
How should I store my yoga mat?
The best way to store your yoga mat is to keep it flat or rolled. You don’t want to fold your mat, since that can crease the cork.
Should I get a roller or balls to start my rolling routine?
Ideally both :) But the way to think about the difference is balls are better for trigger points and more targeted areas like really getting deep into your shoulders, the roller can be better for larger areas like rolling your your quads.