Help & Support | 42 Birds

Need help?


What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at

What’s the status of my order?

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at

Interested in wholesale orders?

We are happy to supply our products to yoga instructors and studios. Send an email to and we’ll hook you up with a special rate.

Do you offer a discount for yoga teachers or fitness instructors?

Yes, we offer 15% off all products for all active and scheduled yoga teachers or fitness instructors. To redeem your discount code, shoot us a note at with a link to your schedule and we'll get back to you asap.

Shipping, Returns and Exchanges

How much is shipping?

We offer varying rates, depending on the size and quantity of your order. Rates begin at $6.99 for standard shipping and we offer free standard shipping for all orders over $100. 

When will my order ship?

Most orders ship in 1-3 business days. Due to the impact of COVID-19 and other supply chain delays, some products may ship up to 5-7 business days after the order is placed.

FedEx and UPS are at times experiencing longer than usual delivery windows and a delay in showing tracking updates. FedEx and UPS are providing updates regarding these delays here: FedEx Service Updates Related to COVID-19 and UPS Shipping Updates.

If you have any additional questions or concerns please email us at, and we’ll be happy to assist you. 

Where do you ship in the United States?

We offer standard shipping across the United States, with the exception of Alaska and Hawaii. 

If you’re trying to ship to Alaska or Hawaii, email us at and we can calculate shipping charges and send your 42 Birds products to you manually. 

Alaska and Hawaii orders do not qualify for free shipping on orders over $100. 

Do you offer international shipping?

We don’t offer international shipping through our site quite yet but if you email us at we can calculate shipping charges and in most cases, send your 42 Birds products to you manually. 

International orders do not qualify for free shipping on orders over $100.

What is your return policy?

If you don’t love our products by day 30, you can return or exchange them, even if you’ve sweated all over them. All returns will have the initial shipping cost deducted from your refund and any exchanges will be free of charge, unless the new product value is higher than the original. 

How do I make a return or exchange?

It’s simple: Just email us at so we can get started on the return or exchange process. We’d love to hear your feedback too.

What is MonkProtect and how do I file a claim? 

MonkProtect is a premium package protection insurance for online orders. When you add MonkProtect at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased MonkProtect and need to file a claim? File here. You’ll need the email you placed the order with and order number. 


How do I clean my cork yoga mat?

Because cork is anti-microbial and anti-static, it does not need any chemical sprays. For general cleaning we recommend using the a natural cleaner once a week or so depending on use to keep it fresh.

How should I store my yoga mat?

The best way to store your yoga mat is to keep it flat or rolled. You don’t want to fold your mat, since that can crease the cork.

What are the dimensions of 42 Birds mats?

Each mat varies in size but the specifications can be found under "Benefits" within each mat's product page. If you're having trouble deciding what mat is best for you, shoot us a note at and we'd be more than happy to help!

Should I get a roller or balls to start my rolling routine?

Ideally both :) But the way to think about the difference is balls are better for trigger points and more targeted areas like really getting deep into your shoulders, the roller can be better for larger areas like rolling your quads.


Where does the cork come from?

Our cork is harvested from cork forests in Portugal where 55% of the world’s cork comes from.

What’s with the name?

42 is the number of bird species in the cork forests according to 100% Cork. We also just love birds.

What’s your favorite bird joke?

Q: What happened when the owl lost his voice?
A: He didn't give a hoot!